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Data protection and privacy

1-      Responsible for data processing and purposes

The purpose of this notice is to inform you of the processing of your personal data. The controller is Nicolas Grolleau, manager of SAS Jeujouet.com, whose head office is located at 4 rue de l'Aiguillerie, 49100 Angers, France.

 

In the interests of transparency and to maintain our relationship of trust with you, we are committed to protecting your personal data.

We collect data that you entrust to us on our website, by e-mail or via social networks in order to answer your various requests and questions. This data is necessary to meet our customer satisfaction objectives and to allow us to carry out our activity of online sales and customer service.

 

Other additional data will only be collected on an optional basis and only with your explicit consent, which may be withdrawn at any time.

 

Data collection takes place at several occasions on our site, including:

  • When you create your customer account
  • When you sign up to our newsletter
  • When you place your first order, requiring a customer account creation

 

We also collect data when you participate in our contests, whether they take place on our social networks, our website, or via our contest software (Spread).

 

2-      The recipients of the personal data

 

Internally, your personal data are only accessible to employees authorised to process them and are subject to professional secrecy. The processing of your data meets different objectives depending on the services:

 

  • To manage your newsletter subscription and sending related commercial electronic communications (emails and/or texts).
  • To process and track your order(s).
  • To follow deliveries.
  • To manage our after-sales service.
  • To personalise your customer experience on our online store.
  • To set up targeted advertising.
  • To manage your participation in competitions.
  • To manage customers reviews.
  • To answer your question through our online chat service.

 

 In addition, it may be necessary for us to transmit your information to contractual partners of several kinds:

 

  • Suppliers: to process your orders in the same way as our internal customer service
  • Service providers: in order to provide you with quality content related to your information. These service providers are selected for the quality of their data management. They are bound to us by a contractual commitment to comply with the applicable data protection provisions in accordance with the General Data Protection Regulation (GDPR).
  • Business partners: with your consent, your data may sometimes be transferred to partners. In this case, your explicit consent is requested and can be withdrawn at any time.

 

3-      Storage period for personal data

 

Source

Storage period

Newsletter subscription

Until you unsubscribe

Customer details

2 years after the last order placed

Participation in a competition

2 years after the last interaction (participation or order)

 

4 - Your rights to personal data

 

In accordance with European Regulation 2016/679 of 27 April 2016 on the protection of personal data, you have the right to access, issue advance directives, rectify, oppose, delete, carry or limit the processing of data concerning you.

 

You can exercise your rights by writing to SAS Jeujouet.com, Le P'tit Lutin, 4 rue de l'Aiguillerie, 49100 Angers, France or by sending us an email at contact@jeujouet.co.uk

 

To facilitate the processing of your request, it is advisable to specify your first and last name, as well as your email address, and to attach a copy of both sides of your identity card.

 

SAS Jeujouet.com undertakes to send you a reply within a maximum period of one month from the date of exercise of your right. Otherwise, you can refer the matter to the competent authorities.

 

Finally, and to facilitate access to your rights, each newsletter sent by SAS Jeujouet.com, offers you an unsubscribe link, allowing you to easily unsubscribe from newsletters and events of the Jeujouet.co.uk brand, and / or its partners if necessary.

Secured
payment
Free shipping
from £69 purchase
Order before 12PM,
Same-day dispatch
Quality toys
warranty
Satisfied
or your money back
Any questions ?
01664 738 501